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Practice Operations

Managing a medical practice requires a thoughtful, strategic approach.

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BSM provides tailored services to increase profitability and efficiency.

Administrators and physician owners face many critical operational decisions, including practice growth, clinic efficiency, staffing levels, and marketing. Knowing that, it can be intimidating to run a successful practice, especially when trying to avoid missteps and pitfalls.

Our knowledgeable consultants understand and can provide guidance on the complexities of running ophthalmology, dermatology, plastic surgery, and aesthetic medicine practices. We have also developed tools and resources to help clients make better decisions related to practice operations with the goal to enhance quality of care for patients and improve job satisfaction for staff members.

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Patient Flow & Efficiency

Does your practice struggle with smooth operations? Has your schedule slowed down, or do you always feel like you are running behind? BSM can help. Our consultants perform onsite operational assessments to review all patient flow areas and help you improve clinical efficiency.

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Practice Assessment

Are you looking for a thorough review of your practice to ensure operations are running at their maximum potential? Are you considering purchasing or merging with another practice and need operational due diligence? Our consultants perform customized practice assessments, evaluating all systems such as compliance training, HR, provider productivity, and practice operations.

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Revenue Cycle Management

Are you experiencing challenges in your revenue cycle? Are you concerned that you are being paid appropriately for services rendered? Our consultants can help you evaluate your RCM processes to ensure that your billing department is effectively managing claims, statements, cash flow, and financial reporting.

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NEW OPPOrtunity Assessments

Are you thinking of opening your own practice, adding a new provider, or a new location? Our trusted experts can help asses the viability of adding a unique business opportunity, including a feasibility analysis and operational support along the way.

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Are you having issues with your schedule? Are you struggling with gaps or double bookings? Managing the patient schedule is critical to running a smooth clinic and achieving maximum productivity for your providers. Our team can help assess the current schedule and help you determine if changes are needed.

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PAtient AcQuisition & Management

Are you looking to grow your business, a new service line, or a new provider's volume? Our team can help you coordinate and execute internal, external, and online marketing efforts, as well as use patient retention tools to ensure that you activate your current patient base.

"BSM Consulting has consistently been the most reliable and trusted resource for practice management solutions I know."

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Tom Burke, CEO

Spectrum Vision Partners

Operations Programs & Services

Reach your operational goals with us. Choose from multiple online membership programs and human resource tools that the entire practice can readily access and use to reach operational goals.

An in-depth online membership program providing 24/7 access to provide practice management tools, resources, and distance learning courses. BSM Connection provides you with the essential knowledge in the areas most important to business management. Included in the offering is a vast library of practice operations tools and resources, including:

  • Course IconElectronic Medical Records
  • Course IconPatient Flow & Efficiency
  • Course IconScheduling
  • Course IconPatient Education, Correspondence, & Documents
  • Course IconPatient Satisfaction Surveys
  • Course IconStaff Education and Training
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Our team will run a comprehensive financial analysis to evaluate overall competitiveness, efficiency, and productivity — then compare your business operations and performance standards to that of others in the same industry. This analysis will include tangible and customized recommendations to support business growth.

  • Course IconProvider Productivity
  • Course IconOperating Efficiency
  • Course IconStaffing Levels
  • Course IconRevenue Cycle Management
  • Course IconIndustry Comparisons
  • Course IconNew Business Opportunities
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Designed to take practice staff to the next level of excellence, this online training, continuing education, and certification program covers important topics ranging from top-notch customer service to industry-specific matters like eye care examinations, triaging, and billing, coding, and insurance. When you become a member of Certified Patient Service Specialist (CPSS) program, you will receive: 

  • Course Icon24 Online Study Courses
  • Course IconManagement Tools for Program Implementation
  • Course IconAccess to a Comprehensive Online Certification Exam
  • Course IconRecertification Resources to Maintain CPSS Status
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This online tool provides a vehicle to effectively collect anonymous employee feedback on issues that matter most to them. Learn how to identify key themes and build a realistic action plan to implement the change necessary to address staff feedback. The Employee Satisfaction Survey helps practices achieve that by allowing them to: 

  • Course IconHear directly from staff on issues that matter most to them
  • Course IconGet grounded on practice-wide satisfaction and morale
  • Course IconIdentify the source of an employee problem
  • Course IconDirect development efforts for staff and/or management
  • Course IconSimply check-in with employees
  • Course IconDemonstrate renewed commitment to staff
  • Course IconImprove the office environment
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Most would agree that fair and competitive compensation is an important factor in attracting and retaining talent, but it can be difficult to know how the practice's employee wages compare to others in the marketplace. Our Employee Wage Scale Program solves that issue by providing comparative data to the eye care and aesthetic industries and regionally adjusts it to reflect the practice location. Our experienced consultants can assist with: 

  • Course IconComparing practice staff salaries to industry benchmarks
  • Course IconShowing salary recommendations specific to geographic locations
  • Course IconDemonstrating how wage scales can be used to reward both tenure and experience
  • Course IconHelping the practice use data to develop a standardized staff compensation program
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Attracting top lealders takes time and resources. BSM can help with recruiting — from conducting a detailed needs assessment to performing screening interviews — so the right hire is found.

  • Course IconAssessment
  • Course IconCandidate Sourcing
  • Course IconInterviewing
  • Course IconHiring & Onboarding
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Schedule an initial complimentary consultation.

Sometimes it's helpful to talk things through. A complimentary consultation with a member of our practice operations team provides an opportunity to discuss specific operational needs and mutually identify the ideal level of support. Since every engagement is unique, an initial consultation can help build a scope of work tailored to practice needs.

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